Frequently Asked Question?
What Is Motion Graphics?
Essentially, it’s animated graphic design.
If you google Motion Graphics, you will see the words ‘Animation’, ‘Visual Effect’, ‘Computer Generated Effects’.
On this website ‘Motion Graphics’ is anything that does not fit wholly in to ‘Graphics Design’ or ‘Videography’. Any project that has moving elements, but it not just a video. Interactive PDF’s with live links or imbedded videos. Animation for a background theatre show or the front page of your website.
No task is to big or small, simple or complicated. Here at TotallyJustMe we will take on any challenge.
How Does The Process Work?
All projects start with a simple discussion of details. We have a 1-2-1 conversation over the phone. Most ‘Motion Graphic’ projects take a long time to complete. From a simple conversation we establish the specific requirements, and put together a proposal for the project. However, we don’t vanish at this point, but instead keep full contact with you until the job is complete. You “the client”, are crucial to the projects success.
Once we have established and agreed on the proposal, we ask that you sign our “privacy protection and creative rights form”. Due to New GDPR laws in Europe, we must do this before any work can be undertaken.
All designs are forwarded onto the client for feedback, throughout the process. We listen carefully to your requests and try to offer solutions to give you what your looking for. Alterations during the process do not cost anymore, we make sure you are happy with the job we have done, before we take a final payment. The final payment, signifies the completion of a project.
How Will I Receive The Finished Project?
Once the final payment is received, we will supply all electronic files. These can be requested through email or google drive. A USB sent by post can also be requested, however an extra charge will apply for this, unless stated in your proposal.
These files will include:
- All your finished art work, in various formats. 
- The proposal.
- A copy of your signed “privacy protection and creative rights form”
- A prof of paid invoice.
For print jobs, you will also receive the physical product, in person or post. Depending on the print item, this can take up to a week to be received. Any issues or delays will be addressed and communicated.
 (formats for different projects can fluctuate, the files you will receive will be listed in your proposal)
Who's Property Is The Work After The Project Is Complete?
Your and Ours!
Copyright for all work completed by TotallyJustMe transfers to the client as soon as a project completion has been paid for in full. Project files, such as illustrator files, on the other hand remain our right to keep. A client can only receive a copy of these files, if it is pre-agreed in the proposal. Or you can request them afterwards but a charge will apply.
We do, reserve the right to use any work for promotional purposes, unless specifically discussed and reviewed in the privacy protection in creative rights form.
All projects are stored indefinitely offline. You do have the right to request that we remove any personal data from our servers, however we have the right to reject destruction of anything we have created.
We also store projects on this website in “The Vault”, for the world to see. This is where we give free advertisement and links to your business, through presentation of the work we have done for you.
Can I Edit Finished Files on My Computer?
Although we advise you do not, any files sent to you at the end of a project are all yours to do with as you wish. If your wish is to edit or update them in anyway, that is your right.
We do however take no responsibility for the outcome of your edited work. Unless you have specific software, we cannot guarantee that you will be able to professionally edit files we send you.
If you request editing files or another files that are not already stated in your proposal, we have the right to charge you for these files.
What Are Your Prices?
HERE (We are re-doing our prices, please contact us for details.)
Our prices change over time, so please pay attention to the date on the price sheet. Although theses prices will give you an idea of what we charge, we constantly have packages and deals to help you save money!
Just check out all Prices, Deals, Packages & Discounts at “The Bank”.
How Is Payment Made?
Are There Any Hidden Costs?
We pride ourselves on being upfront. All costs are presented clearly in our proposal, and once agreed apon will not change.
If the project grows arms and legs, either side has the right to request a review of the proposal. However, this process will stop any work until the new proposal is agreed upon. A review of the proposal can only take place;
If the “object” of discussion is not already specified in the proposal, for example:
- The project goes on longer than the proposal indicates.
- You ‘the client’ wants something extra designed, e.g. Another flyer.
All of our terms and conditions are listed in the proposal and the privacy protection and creative rights form.
Do You Charge For Advice?
We do not charge for our initial consultation nor to we expect payment for questions or queries.
As a company we want to help and educate. So if you are confused at any stage of any project, or would just like some advice around one of the three specialisms we do here at TotallyJustMe, please just ask!
Can I Cancel My Project?
We have two processes of cancellation for a project, however these cancellations only apply after the proposal and signed privacy protection and creative rights form is completed, before this point you have a right to walk away from the project, without any penalties.
All projects will have a timeline stated in the proposal, this timeline will be agreed upon by both parties and kept to the best of both parties abilities. If something were to jeopardize the timeline of the project, it can be requested to be frozen.
Projects can only be frozen for serious reasons, and at any one time can only be frozen for up to two months. If you request that the project is frozen, all work will stop for a discussed on amount of time. The project will continue as normal after this amount of time has elapsed.
As a personable company we understand that life can be unpredictable, if you wish to request that your project is frozen please contact us to discuss your need to freeze the project. Once we understand your situation, we will try and help in any way we can, however still hold the right to reject the freezing of a project if the request reason is not serious.
There is no charge for freezing a project, however a new proposal will be created when the project starts again to indicate a new timeline.
This type of cancellation can happen in two ways.
Firstly, TotallyJustMe holds the right to terminate any project, if mistreatment of staff or our time occurs. We are here to help you and your business however will not be disrespected in the process.
Secondly, termination of a project can be requested by the client. Upon termination of a project a client cannot request any money back, and specific projects can still request full payment on termination. The terms and conditions for terminating a project can fluctuate slightly from project to project. We advise you read the cancellation terms and conditions in the privacy protection and creatives form.
For all projects, artwork created will belong solely to TotallyJustMe upon termination.
I Needed Something Designed Yesterday, Can You Help Me?
Sometimes clients require our services at very short notice, don’t worry you won’t be the first. We have a structure setup for if this happens, and we can usually accommodate rush projects depending on the requirments needed and how full are production schedule is. These projects are usually subject to additional charges. However do please contact us, with any of your queries.
What Other Companies Do You Work With?
All of the companies that we have worked/do work with are listed in our “Network Partners” page. Our connections mean that we can provide an outstanding service, and offer projects with multiple elements. Feel free to check out our network partners.
If you would like to be one of our partners, please get in contact. You don’t have to be in the creative industries to be a partner, we have worked closely with many other companies, even charities.
Where Do You Operate? Can You Work Globally?
However we pride ourselves on being internationally accessible, we will work with you no matter where you are in the world. We would be more than happy, excited even to work with you!
All of the questions you will find on this website apply to you in the same way, of course a couple of our services might cost more or be impossible when it comes to delivery/shipping of products. All of these changes will be discussed before a proposal is created.
The prices we present on our website are in British Sterling (£), however for any international projects, the current conversion rate at the creation of the proposal, will be held throughout the project. Under no circumstances, changes or reviews will this conversion rate change. We do not add any extra fees for non UK residence, however the means of payment from a different currency is normally done through PayPal, where there is a transaction charge that PayPal adds on top of any payment. Due to this transaction charge, the structure of instalments can slightly change depending on the project length and value. This will be a topic for discussion before a proposal is formed.
If you are outside the United Kingdom, we will keep in contact with you through Email, Facebook, Whatsapp or Skype. Whatever suits the job/needs of the client. We are also not against travelling depending on where you are in the world to complete specific jobs, however this will add to the cost of the project.